Service Desk Knowledge Base Examples

26 best knowledge base examples regularly updated list of helpjuice powered knowledge base examples.

Service desk knowledge base examples.

The service desk knowledge. Solarwinds service desk offers an employee self service portal with a knowledge base help desk full of step by step articles and tutorials. Project admins can set up a knowledge base so your team can write and share helpful articles such as how tos faqs and support questions and let customers self serve instead of raising a request. Every knowledge base you see uses one of our dozens of helpjuice themes.

A knowledge base is arguably one of the most important tools that your organization s it service desk needs. We have both products on prem. A lot of the time a knowledge base is the first point of contact your customer has before contacting someone so a delightful experience can certainly win them over to using the knowledge base as opposed to contacting. When you link a confluence knowledge base to your service desk a search help link appears below the search field.

Live customer support examples of knowledgebase manager pro. A knowledge base is one of the best self service tools you can provide for your customers. Without a knowledge base your organization runs the risk of inconsistent support lengthy telephone calls and unhappy customers to name but a few of the associated issues. 10 great knowledge base examples from top to bottom a.

Live help desk examples and helpdesk example knowledge base examples knowledgebase example. Email phone or skype. Use these 10 stellar knowledge base examples for inspiration.